Shipping

This policy applies to orders (United States). This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

A. SHIPPING COSTS

Flat Price $4.99

B. DOMESTIC SHIPPING, PROCESSING & FULFILLMENT TIMES

In general, domestic shipments are shipped within 5-10 business days (Monday to Friday). Order completion time will be 4:00 PM Eastern Standard Time (New York). Domestic order processing time is 1-3 business days (Monday to Friday).

C. Shipping Terms

We use USPS to ship our products.

D. ADDRESS CHANGE

We cannot change the delivery address after the order is in transit. If you need to change the delivery location, please contact us within 24 hours of placing your order at support@stepfreak.com​.

E. Cancellation of Order

If you change your mind before receiving your order, we can accept cancellation at any time before the order is dispatched. If the order has been dispatched, please refer to our refund policy.

F. Parcel Damaged in Transit

If you find that the parcel is damaged in transit, if possible, please refuse the parcel from the courier and contact our customer service. If the parcel has been delivered without you, please contact customer service for further steps.

Contact Us

If you have any questions or require further assistance with your order, please contact us:

• Address: 16 N BROADWAY TACOMA WA 98403-3141 USA
• Email: support@stepfreak.com
• Phone: +1 (213) 340-5566
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)

Your satisfaction is our highest priority. Thank you for shopping with Stepfreak!