Refund and Returns Policy

By placing an order through Stepfreak, you agree to the terms below. We have established these policies to ensure that you are fully aware of our refund and return policies and procedures. These policies apply to the country (United States).

30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.

RETURN PROCESS
To initiate a return, you can contact us at support@stepfreak.com​ or call us at +1 (213) 340-5566​​. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGED OR WRONG PRODUCTS OR PROBLEMS
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you have received the wrong product, so we can assess the problem and resolve it.

To return an item, you should contact our postal service.

Depending on where you live, the time it takes for your replacement item to reach you may vary.

RETURNS
We only exchange damaged, wrong, wrong size, or defective items. If you need to exchange a product, please contact us at support@stepfreak.com​ or call us at +1 (213) 340-5566​

RETURN FEES
We do not charge a restocking fee for returns.

REFUNDS
We will notify you once we have received and inspected your returned product and let you know whether your refund has been approved. If approved, you will automatically be refunded to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund